Refund policy

All returns are free of charge.

• Please be aware that the refund of products that were paid with cryptocurrencies is processed by wire transfer to your bank account. Such wire transfer will be made in the amount and in the currency that were listed as price of the products on the website you purchased from. Please fill in all the fields related to your bank account details. You will get your refund within 14 days.

• PP RETAIL USA LLC is not obliged to accept returns of used, worn, washed or damaged goods. All merchandise must be returned in the same form in which they were received; in perfect condition, complete with all parts, accessories, documents (e.g., Product booklet & certificates) and protective covers.

• Be aware that we will not accept items with labels and/or security tags that have been removed, altered or damaged in any manner.

• Please note all shoes must be returned in their original box and will not be accepted should they show signs of wear. We, therefore, advise that you try our shoes on a carpeted floor.

• Please be aware that face masks cannot be returned or exchanged for sanitary reasons.

• Fragrance returns must be unopened, sealed and in their original packaging.

• Any returns not accepted will be sent back to the delivery address indicated in the original order.

• Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.

PROMOTIONAL ITEMS

• Please note that, by participating in this promotion, you waive your right to a refund. Hence, if you intend to return your order item(s), PP RETAIL USA LLC will issue a voucher in the value of the price specifically paid for the returned item(s). Such voucher shall be valid for a term of one year and may be used to purchase, items on the same website as the original purchase.

DELIVERY OF DAMAGED/WRONG ITEM

Please contact our client service department immediately in the case of receiving wrong/damaged goods. Once returned back to our warehouse, these goods will be refunded. Please follow the usual return procedure when returning these goods. You will have the option of choosing the return reason in the return form via our website.

CUSTOMIZED ITEMS

Withdrawals, cancellations or returns are not accepted for orders of customized products.

RETURN POLICY DURING DELIVERY

To ensure product integrity, goods cannot be tried on or returned at the time of delivery. Returns or exchanges must be processed after delivery through the official return process.

Please note that we have up to 30 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse. 

Of course we do our best to refund your money as soon as possible within the 14 days, in fact:

-refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our warehouse.

-refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return at our warehouse.